Friday, April 22, 2011

CRM Middleware Flow

From R/3 to CRM
  1. At R/3, data stored in BAPI structure and written to an outbound queue
  2. Inbound Queue in CRM has the same name as Outbound Queue in R/3, same queue is used for same objects
  3. R/3 inbound Adapter convert data received by CRM to a uniform internal format, by using mapping function module to read data from BAPI structure and converts it to an mBDOC (messaging BDoc) 
  4. mBDoc is saved in BDoc store in CRM
  5. Validation performs checking using validation service, it calls up the check of CRM application which is used for dialog users too
  6. Data is saved to Online Database if no errors. Somebody needs to check several times a day to make sure all errors (BDoc validation error) are solved.
 From CRM to R/3
  1. Data Validation by CRM application
  2. A mBDoc includes the change is created and saved in CRM
  3. The change made is written to a CSA queue. CSA queue provides data in CRM system to other systems.
  4. Replication Service is called that determines systems to which the changed data is to be sent
  5. R/3 outbound adapter converts mBDoc data to a BAPI structure
  6. Outbound queue in CRM collect data and keep the processing in CRM separate from further processing in R/3
  7. The data is transferred sequentially to R/3.

Thursday, April 21, 2011

EFCS - Form Class Maintenance (Part 2)


Example of Form Class:
  • IS_U_CA_DUNNING
  • Dunning Notice
  • IS_U_CA_INSTPLAN 
  • Installment Plan Notification
  • IS_U_BI_BILL
  • IS-U Bill
  • IS_U_DM_MR_ORDER
  • Print Meter Reading Order

Tuesday, April 19, 2011

How to configure Shop Paper (Print Program & Forms)?



1. Go to SPRO -> SAP Customizing Implementation Guide -> Plant Maintenance and Customer Service -> Maintenance and Service Processing -> Basic Settings -> Print Control -> Define Shop Papers, Forms and Output Programs.


2. Choose Define Shop Papers


3. Choose Work Area "N" (Notification (PM/QM..))


4. You will find the Output Program (for e.g. "RIPRAT00") and the Form name ("PM_COMMON")


Maintenance View: V_T390[Shop Papers]
Tables: T390[PM: Shop papers for print control]
T390_T[PM: Shop paper description]